Frequently Asked Questions

Absolutely! We offer digital portraits. After the preview is approved, you pay and a high resolution portrait over 4000px will be sent to you.
Once your portrait is completed, you’ll receive a digital version via email. We usually finish within 48 hours.
Certainly! With our ‘TOTAL DUE TODAY $0.00’ feature, you can now view a preview of your custom portrait before payment. Simply select the ‘TOTAL DUE TODAY $0.00’ option when placing your order—it’s as simple as that!
On the product page, look for the button with an upload icon. Use that to upload the photo for your order.
Absolutely! We’re here to help! Reply to the proofing email you receive, and we’ll make the necessary changes to the portrait. We welcome your feedback and offer free revisions to ensure the portrait aligns perfectly with your vision. Let us know any adjustments you’d like, and we’ll make sure it’s exactly as you want before finalizing the artwork. We want you to love your portrait!
Yes! We provide optional printing services. You can have the portrait printed on various products such as posters, T-shirts, mugs and etc.
Feel free to reach out via the “Contact Us” page or email us.
Send us an inquiry via the “Contact Us” page or email us, and we’ll take care of it for you!

After finalizing all details regarding the portrait, you can conveniently pay through credit or debit card or wire transfers to complete the transaction.

When selecting photos for your caricature, it’s best to choose clear, high-resolution images that accurately depict the subject’s features and expressions.
All of our artworks are digitally created based on the photos you provide us and are almost identical to an actual hand-painted portrait. So sit back and relax while our illustrators transform your photo into a masterpiece! Our talented design team can also enhance any images you provide.
Helpful tips to get a great photo: Upload a clear, high-resolution photo. Avoid photos with dark lighting. Please avoid using any filters to ensure we can color your artwork correctly. Make sure everything you would like shown in the artwork is visible in the image. Review all of our Image Guidelines here.
We always do our best to ensure the colors of your custom portrait match the artwork proof. However, depending on your device, these colors may appear slightly different. This can be caused by the screen color settings of your device or how the colors appear overall on your phone or monitor.
We provide unlimited revisions based on your chosen portrait style (e.g., Watercolor). An additional ‘upgrade’ fee will apply if you request your portrait to be illustrated in more than one style (e.g., purchased a portrait in our Watercolor style but would like to see an option in Oil).
You may need to check your spam folder. To avoid spam filters, add our email to your contacts to ensure delivery to your inbox.
Email our customer service team.
Common purchase queries answered

Orders and Shipping

After completing your purchase, you will receive an email with a download link. Simply click on the link to save the file to your device.

Our digital files are usually provided in common formats such as JPEG or PNG. Specific formats may vary depending on the artwork.

Yes, absolutely! Our digital files are optimized for printing. You can either print them at home or use a professional print service for higher quality results.

For the best results, we recommend using a heavyweight matte paper or a fine art paper. These options will enhance the colors and details of the artwork.

If you’re not satisfied with your purchase, please contact our customer support within X days of receiving the item. We’ll guide you through the return or exchange process.

Shipping charges may vary based on your location and the size/weight of the item. You can find the exact shipping cost during the checkout process before making the payment.

If you need to make any changes or cancel your order, please contact our customer support as soon as possible. We’ll do our best to accommodate your request if the order hasn’t entered the production process yet.

You can reach our customer support team by emailing in**@fi***********.comy or by using the “Contact Us” page on our website.

If you need to swap an item

Returns and Exchanges

Yes, we ship our physical products worldwide. However, please note that additional customs duties or fees may apply, which are the responsibility of the customer.

 Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to conveniently monitor the progress of your package.

To initiate a return or exchange, please contact our customer support team via email or phone. They will guide you through the process.

Due to the nature of digital files, all sales of digital downloads are final. We cannot offer refunds or exchanges for these products.

Please ensure the item is securely packaged to prevent any damage during transit. We recommend using the original packaging or a similar cushioned envelope/box.

If you received a damaged/defective item, we will cover the return shipping costs. However, if you wish to return or exchange an item for any other reason, the customer is responsible for the return shipping fees.

Once we receive your returned item, it usually takes 5-7 business days to process the return and issue a refund. Exchanges may take longer, depending on the availability of the requested product.

Yes, you can exchange a physical product for a different item within the same price range. If the desired item is of higher value, you will be required to pay the difference.


Delivery time: 3-7 days


Your image, photo or picture


Production in 32 countries


Bank transfer / MasterCard / Visa

Select your currency