Frequently Asked Questions

Yes, we ship our physical products worldwide. However, please note that additional customs duties or fees may apply, which are the responsibility of the customer.

 Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to conveniently monitor the progress of your package.

To initiate a return or exchange, please contact our customer support team via email or phone. They will guide you through the process.

Due to the nature of digital files, all sales of digital downloads are final. We cannot offer refunds or exchanges for these products.

Please ensure the item is securely packaged to prevent any damage during transit. We recommend using the original packaging or a similar cushioned envelope/box.

If you received a damaged/defective item, we will cover the return shipping costs. However, if you wish to return or exchange an item for any other reason, the customer is responsible for the return shipping fees.

Once we receive your returned item, it usually takes 5-7 business days to process the return and issue a refund. Exchanges may take longer, depending on the availability of the requested product.

You can exchange for another item in the same price range before production begins. If the desired item is of higher value, you will be required to pay the difference.