Common purchase queries answered
Orders and Shipping
After completing your purchase, you will receive an email with a download link. Simply click on the link to save the file to your device.
Our digital files are usually provided in common formats such as JPEG or PNG. Specific formats may vary depending on the artwork.
Yes, absolutely! Our digital files are optimized for printing. You can either print them at home or use a professional print service for higher quality results.
For the best results, we recommend using a heavyweight matte paper or a fine art paper. These options will enhance the colors and details of the artwork.
If you’re not satisfied with your purchase, please contact our customer support within X days of receiving the item. We’ll guide you through the return or exchange process.
Shipping charges may vary based on your location and the size/weight of the item. You can find the exact shipping cost during the checkout process before making the payment.
If you need to make any changes or cancel your order, please contact our customer support as soon as possible. We’ll do our best to accommodate your request if the order hasn’t entered the production process yet.
You can reach our customer support team by emailing in**@fi***********.comy or by using the “Contact Us” page on our website.
If you need to swap an item
Returns and Exchanges
Yes, we ship our physical products worldwide. However, please note that additional customs duties or fees may apply, which are the responsibility of the customer.
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to conveniently monitor the progress of your package.
To initiate a return or exchange, please contact our customer support team via email or phone. They will guide you through the process.
Due to the nature of digital files, all sales of digital downloads are final. We cannot offer refunds or exchanges for these products.
Please ensure the item is securely packaged to prevent any damage during transit. We recommend using the original packaging or a similar cushioned envelope/box.
If you received a damaged/defective item, we will cover the return shipping costs. However, if you wish to return or exchange an item for any other reason, the customer is responsible for the return shipping fees.
Once we receive your returned item, it usually takes 5-7 business days to process the return and issue a refund. Exchanges may take longer, depending on the availability of the requested product.
Yes, you can exchange a physical product for a different item within the same price range. If the desired item is of higher value, you will be required to pay the difference.